A product issue and an installation issue may involve different warranty terms. We can help identify the installed product and review the information needed to determine the appropriate next step.
Tell us what has changed
Describe which opening is affected and when you first noticed the problem. Photos of the complete unit, the affected area, and any product label can help us understand the issue before arranging a visit.
Separate the product and installation coverage
Manufacturer coverage depends on the specific product and warranty terms. Installation coverage depends on the agreement for your job. Contact us with your project details; coverage and any costs need to be confirmed after review.
Discuss any replacement work
When a replacement component or glass unit is needed, availability and product identification matter. We can discuss ordering and installation steps once the issue and applicable responsibilities have been established.
Coverage and possible service costs
The product, installation history, reported issue, access, and applicable written coverage determine the next steps. Some concerns may fall under product or installation coverage; others may involve chargeable work. Coverage and any charges need to be confirmed before work is authorized.
How soon can we help?
Contact us with the symptoms, product details, and any order or warranty paperwork you have. We can discuss what needs to be inspected and confirm the next available visit. Replacement parts or manufacturer review may affect the timing.
Questions before your visit
Does this cover every window in my home?
This aftercare service concerns units we installed. Tell us which installation you are contacting us about.
Is every service visit free?
Coverage and costs depend on the issue and the applicable product or installation agreement. We will need to review the details first.
What information should I have ready?
The installation date, invoice or job reference, product details, and photos are useful starting points.